Cancellation and refunds

Last updated 7 November 2026

Intriscape is operated by INTRISCAPE (OPC) PRIVATE LIMITED, Hyderabad. This page explains how cancellations and refunds work for Intriscape plans. Furniture parts ordered from GoGreen Project Solutions through the Order from GoGreen button are sold by GoGreen; their cancellation, refund and warranty follow GoGreen's own terms.

In short: try it free first. Plans never renew by themselves, so there is nothing to cancel. If you were charged twice or by mistake, we refund it in full.

Free trial first

Every company gets a free trial with all features (the number of days is shown on our pricing), and no payment is needed. Please use the trial to decide whether Intriscape suits your firm before you pay.

Cancelling

Plans are paid in advance for 3, 6 or 12 months and do not renew automatically. To cancel, simply don’t renew.
Your plan stays active until the end of the period you paid for. If a plan ends and is not renewed, your account becomes read-only: you can still sign in and see your data, but not add or change it, for 90 days after a paid plan (30 days after a free trial that was never paid). Renew any time in that period to continue where you left off. After that, your data is archived (you can no longer sign in) and kept for 12 more months, then deleted for good. Renewing before deletion brings everything back. Our payment invoices are always kept, as the law requires.
Renew within 7 days of the end date to keep your price (Price Protection).

Refunds

Duplicate or wrong charges: if you were charged twice for the same plan, or charged when the payment failed on our side, we refund the extra amount in full.
All other payments: because you can try every feature free before paying, we don’t give refunds once a plan is paid. This includes the unused part of a paid period, and moving to a smaller plan (the smaller plan starts when your paid period ends). When you move to a bigger plan, it starts the day you pay and you pay only the difference for the days left; your end date stays the same.

How refunds are paid

Approved refunds are sent back to the account the payment came from (UPI or bank transfer) within 5 to 7 working days of approval. Your bank may take a few more days to show it.

How to ask

Email hello@intriscape.com or call +91 99080 00555 with your company name and the payment reference (the UTR or UPI reference, also printed on your GST invoice). We reply within 2 working days.

Delivery

Intriscape is an online service; nothing is shipped. Your plan is switched on in the app as soon as we receive your payment, usually within an hour (10 am to 7 pm, Monday to Saturday).